COMMUNICATION
IMPORTANCE
The
power of communication has been demonstrated over the years. We can inspire,
create change, enlighten; or we can hurt, cause conflict, confuse, bully or de-motivate.
Talk is
cheap, but the wrong sort of talk, or lack of it, can prove extremely expensive
for a business. A customer can be lost, you can be accused of harassment,
relationships can be damaged or you lose your credibility.
Knowing
how to communicate effectively can save you a lot of time and money by getting
the job done quickly and correctly, increase your professional image, build
relationships and make life much easier. It does pay to talk, when you get it
right.
Effective
communication helps us better understand a person or situation, enables us to
resolve differences, build trust and respect, and create environments where
creative ideas, problem solving, affection, and caring can flourish.
The goal
of effective communication should be mutual understanding and finding a
solution that pleases both parties, not ‘winning’ the argument or ‘being right’.
Healthy communication skills can strengthen relationships and reduce stress.
Some Tips to improve Communication
Stay Focused :
Don’t bring
up past hurts or other topics when dealing with the current ones. Stay focused
on the present, your feelings, understanding one another and finding a
solution.
Pay Attention:
Truly
effective communication goes both ways. Try really listening to what the other
person is saying. Don’t interrupt. Don’t get defensive. To be effective at
communication, you must be able to take in information provided by the other
person. If you understand what they are saying to you, it is much easier to
find a way to make your message relevant to them. Also this helps the other
person to be more willing to listen to you.
Analyze others views :
Conflict arises mostly due to improper communication. We try
to convince the other person by talking a lot. But if, we all do this all the time,
there’s little focus on the other person’s point of view, and nobody feels
understood. Try to really see the other side, and then you can better explain
yours. If you don't 'get it', ask more questions until you do. Others will more
likely be willing to listen if they feel heard. Analyze others views and
accordingly make others understand your views.
Handle Criticism with Positive
Approach:
When someone comes at
you with criticism, it’s easy to feel that they’re wrong, and get defensive. Its
hard to tackle criticism. Criticism is hard to hear. But it is important to
listen for the other person’s views and respond with the positive approach for
their feelings. Also, look for what’s true in what they’re saying; that can be
valuable information for you. Handling criticism with the positive approach
helps to achieve success in our workplace.
Don’t underestimate
yourself
We need to realize
that personal responsibility is always a strength not a weakness. Effective
communication involves admitting when you are wrong. It shows maturity and
helps to sort out the issue and to find the opt solution for the issue. It also
often inspires the other person to respond in kind. Thus the mutual
understanding is developed.
Never Argue
Argument is complete
waste of time. It leads often to conflicts and mislead you. Be calm, understand
the situation and act wisely.
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